ORDER FULFILLMENT:

We try our best to ship out your order within 3-4 business days (not including weekends or holidays.)  Please allow additional time for transit.

Shipping rates are calculated at checkout.

While USPS is the preferred form of shipping, third party shippers may use other shipping providers.  Orders are shipped in the order they are received throughout the work week.  If part of your order contains an item that is back-ordered, we may ship items separately.  You will be notified via email if we do so.

Delivery times may be affected by weather and other events outside of our control.  Once a parcel leaves and it is scanned by USPS and/or other shippers, we no longer have any control of the whereabouts of the package.

You can track your orders via the tracking number provided when your order is shipped.

LOST/MISSING/STOLEN PACKAGES:

If your package's tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom, and reach out to neighbors in case someone has accepted the package on your behalf, or it was misdelivered.

We advise waiting 1-2 business days to see if the package is redelivered by the carrier.  If your package has still not been located or redelivered after 2 business days, and it was shipped via USPS, please notify your local post office directly in order to file a claim.  You can file a claim at the post office by providing your tracking information or by submitting a Missing Mail Search Request online.